Have you ever found yourself wishing for a smoother, more intuitive way to interact with complex systems? Whether you’re a developer fine-tuning custom workflows or someone exploring the potential of ...

Learn Copilot Chat in Microsoft Teams so you can speed data analysis and content creation. Get better answers fast, then export results to Word or Loop ...

Ever go on a website looking for help for a return, a price adjustment or maybe just to ask some questions about a product and click on the little box that says "chat with an agent?" Except for the ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW) today announced new conversational bot technology dubbed “Virtual Agent,” designed to improve customer and employee experiences by getting ...

Patients calling into healthcare offices spend an average of eight minutes on the phone with 63 percent of calls being transferred, wasting both time and resources. With Agent Chat, a secure ...

Customer service chat agents are getting a helping hand from Google LLC with Agent Assist for Chat, a new tool that provides them with continuous support while dealing with customers. Announced today, ...

Century 21 NY Metro is the latest New York City brokerage firm to ramp up its social media efforts. The firm launched Live Agent Chat last week, a feature on its Web site which allows potential buyers ...