Japanese telecommunications giant SoftBank recently announced that it has been developing "emotion-canceling" technology powered by AI that will alter the voices of angry customers to sound calmer ...
Taking the stress of call centre operators with an AI shield SoftBank has developed AI voice-conversion technology to reduce call centre operators' psychological stress by altering the voices of angry ...
A DoorDash driver was arrested in Bloomfield Township for allegedly drawing his handgun from his waistband during a verbal altercation with a group of angry women outside a home where he had just made ...
As a librarian, I am no stranger to The Angry Customer. Anyone who has worked in any customer service position knows that formidable enemy very well. I have endured yelling, the threat of physical ...