IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly. Companies should conduct IVR testing routinely to ensure ...

We’ve all been there. “For technical support, press 1. For billing inquiries, press 2 …” The frustrating maze of automated phone menus, followed by the dreaded “Your estimated wait time is … 30 ...

ACD vs IVR: Which One Will Save You More Customers? Your email has been sent Struggling to choose between ACD vs IVR? Learn which one's best if you have to choose and when you should use both. ACD ...

In today’s fast-paced business environment, managing incoming calls efficiently can make the difference between delighted customers and lost opportunities. That’s where interactive voice response (IVR ...

Did you know the way you answer phone calls to your business could be driving away customers? According to Marketing Land, one study found that 74 percent of people were inclined to choose a ...

JERUSALEM, ISRAEL, May 3, 2023/EINPresswire.com/ -- Squaretalk, a leading provider of cloud communication software, and Key IVR, a secure payment solutions provider ...