Q: Our board (sadly) only meets four times a year. And, the notion of prudent spending for reserve items seems dead on arrival as to our suggestions as local, on-property-resident observers. As an ...
Most business owners dread customer complaints. But what if every angry email could make you money? What if your refund requests held the key to your next successful product? What if negative reviews ...
Co-authored by Nigel Bairstow, Ph.D., and Mark Cario, The Marketing Revolution It's natural for customers to complain, which is an integral part of human nature. Our complaints can be either minor ...
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