CHARLOTTE, N.C. — Channel 9 got an inside look at a call center Monday that is set up for 100,000 patients whose doctors are leaving Mecklenburg Medical Group and Atrium. The newly formed Tryon ...
Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...
Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...
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