The highest ideal of customer service is ease—not just a frictionless, personalized experience for customers themselves, but ...

Next week at its CRM Summit, Gartner will releasestatistics suggesting that in certain implementations, the Software as a Service model is not as cost-effective — or even effective — as earlier ...

Nethaji Kapavarapu is Sr. Tech Architect at Kyra Solutions with expertise in cloud CRM, AI platforms and government digital transformation. Public sector organizations are under growing pressure to ...

TURIN, Italy--(BUSINESS WIRE)--For the second year in a row, Reply has been positioned as a Leader by Gartner, the world’s leading research and advisory company, in their Magic Quadrant for CRM and ...

The customer is king, or so the old saying goes. It's a very popular claim in the CRM sector, which has moved from being the preserve of giants to a free-for-all. The man in charge of Microsoft's CRM ...