No set of rules could be complete without discussing the need for and the application of customer service. It is amazing how times have changed and along with that so must our focus. When I first ...

NJ Transit’s riders have been without a customer advocate for the past for two years and seven months, longer than the time the first advocate worked in the position. Riders could finally get a voice ...

Opinions expressed by Entrepreneur contributors are their own. Your company’s most valuable asset doesn’t even show up on your financial statements. That asset is your customers. If you don’t have ...

NJ Transit board member Shanti Narra spoke the words that commuters have waited four years to hear, the agency finally hired a customer advocate to represent rider interests. The position that has ...

The elephant in NJ Transit’s room is the continuing lack of a customer advocate. Members of the public have spent years inquiring almost every month at the agency’s board meetings about when the ...

Amazon is among the most talked-about companies in the world, and for good reason. The e-commerce giant has literally reinvented multiple industries, including: What’s remarkable is that throughout ...