CounterPath, a provider of desktop and mobile VoIP software products and solutions, has announced that Genesys, an large contact center software supplier and Alcatel-Lucent company, will integrate ...

One of Hawaii's largest call centers plans to close its Honolulu office by year's end, laying off most of its 130 employees. Genesys Conferencing made the announcement internally Tuesday, according to ...

IBM and Genesys, an Alcatel-Lucent company, have been developing, marketing and deploying call center solutions together for eight years and have more than 300 joint customers around the world, ...

Contact center software firm Genesys Telecommunications Laboratories Inc. is bringing its suite of customer experience and call center technology to Google Cloud. The company said today its Genesys ...

Customer service and contact center technology provider Genesys is acquiring cloud-based self-service applications specialist Angel from business intelligence vendor MicroStrategy. Genesys says it is ...

Genesys, an AI-driven developer of call center software, said on Monday it has confidentially filed for an initial public offering in the United States, signaling growing investor appetite for new ...

Call center software maker Genesys Telecommunications is buying rival firm Interactive Intelligence Group for roughly $1.4 billion. Based in Indianapolis, Ind., Interactive Intelligence Group also ...

Genesys Telecommunications Laboratories Inc., Daly City, Calif., a subsidiary of Alcatel, announced that U.S. Xpress Enterprises Inc. has installed Genesys call center software. U.S. Xpress is the ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. IBM and Genesys Telecommunications Laboratories Inc. are ...

Call-center software company Genesys said it agreed to buy rival firm Interactive Intelligence Group Inc. for roughly $1.4 billion, as it seeks to bulk up amid a changing consumer landscape. Under the ...

(Reuters) - Genesys Telecommunications Laboratories Inc, a U.S. provider of call centre software, is in talks to acquire the contact centre business that its peer Avaya Inc [AVXX.UL] is hoping to sell ...