Want to know how companies such as DHL, General Motors and Nationwide Insurance achieve operational excellence, maintain high levels of IT efficiency and keep their systems compliant with myriad ...

Due to the complex and interconnected nature of the IT environment, even simple changes, if they fail, can seriously affect organizations. And with business increasingly dependent on IT, the failures ...

IT managers working with ITIL understand that they have set in motion an evolving project and to fully realize the benefits of the best practice framework, IT must stay on top of the latest ...

As public-sector organizations look to improve their IT processes and IT Service Management (ITSM) maturity, many are implementing ITIL best practices. ITIL stands for Information Technology ...

Experienced HR professionals know that navigating company transitions smoothly is an important and common element of their job. An organization's ability to navigate change effectively is crucial for ...

IT managers with tight budgets and growing demands might want to check out a set of best practices that have the likes of Procter & Gamble Co. and the U.S. Navy talking about its promise to cut costs ...