Customers are an integral part of a business and no business can survive in this cut-throat competition without them. In order to keep up with the customer needs, it is important to meet their demands ...

With every new layer of security, fraudsters look for their next way in. As the government implements a variety of controls in digital channels for identity and device proofing, fraudsters seek new ...

It’s never been easier to get a high volume of inbound leads. Mobile has breathed new life into direct response marketing. The proliferation of the use of click-to-call buttons on mobile lead-gen ...

What are call centre solutions? Call centre solutions are integrated software and hardware systems that manage inbound and outbound customer interactions through channels such as phone, email, and ...