Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More The customer economy has propelled the customer experience and the ...

Real-time interaction management (RTIM) is reshaping the way brands think of customer journey orchestration. RTIM makes a previously unheard of level of real-time personalization possible. With RTIM, ...

It’s nearly 2022, and we’re still talking about personalization. Why? Because there’s a big gap between expectations and reality that businesses need to close. To succeed with the level of ...

Pega Customer Decision Hub and Pega Customer Engagement Blueprint earned top scores in 'Current Offering' and 'Strategy' categories The report explains, "Pega’s Customer Decision Hub (CDH) is a ...

SAS recognized for providing an analytical powerhouse for enterprises looking to underpin customer decision-making and orchestration with a robust data science foundation SAS Customer Intelligence 360 ...

Interactions provides Virtual Assistant applications that significantly improve self-service for customer care. These applications break the mold of traditional automated self-service systems, ...

Last week, Google DeepMind made the Interactions API available as a public beta. The new API represents a fundamental change ...

DAB will benefit from this upgrade with newly introduced capabilities in NICE Interactions Management, including enhanced compliance and risk management and increased enterprise readiness. As new ...

OKLAHOMA CITY, and MANCHESTER, England, May 15 /PRNewswire/ -- Amcat, a global leader in customer interaction solutions today announced it has signed an agreement with IEX Corporation, a NICE Systems ...

Interaction to Next Paint (INP) is a meaningful Core Web Vitals metric because it represents how quickly a web page responds to user input. It is so important that the HTTPArchive has a comparison of ...

Pega Customer Decision Hub and Pega Customer Engagement Blueprint earned top scores in 'Current Offering' and 'Strategy' categories Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation ...