Dec 18 (Reuters) - An inquiry into Optus's emergency services telephone number outage in Australia, which resulted in two deaths, revealed a series of failures during a firewall upgrade that left ...

STORY: Optus blamed a departure from 'established processes' on a network upgrade for last week's emergency calls outage in Australia. It said it led to a technical failure which disrupted emergency ...

SYDNEY (Reuters) -Optus, Australia's No. 2 telecom carrier, said on Sunday that a departure from regular processes on a network upgrade sparked a technical failure that disrupted emergency call ...

Optus gave bad instructions, staff didn’t escalate their concerns Technicians working on a firewall upgrade made at least ten mistakes, contributing to two deaths, according to a report on a September ...

MELBOURNE, Australia — Australia on Monday foreshadowed changes to the country's telecommunications industry after a major company’s failure to connect hundreds of emergency calls last week was linked ...

Optus has released a much-anticipated review into September's network outage that left hundreds of people unable to reach Triple Zero (000) and was linked to two deaths. The review, by experienced ...

Australian phone company Optus will implement any recommendations from an independent review, Chief Executive Officer Stephen Rue said, after an emergency call outage that resulted in at least two ...

The telecommunication company’s report seeks to absolve management of any responsibility for the fatal events of September 18 ...

Optus management has been sharply criticized in an independent review into September’s fatal emergency call outage, which found that a series of avoidable failures and cultural shortcomings at the ...

Optus has been crowned the global king of social media customer service at the international contact centre awards in Las Vegas. The telco nabbed two prizes at the event: best use of social media ...