Troutman Sanders LLP has grown since its humble beginnings back in 1897. The law firm now boasts 16 offices around the globe, 680 attorneys working in over 50 practice areas, and approximately 800 ...

A Google search for the phrase “help desk outsourcing” produces more than a million hits in a fraction of a second. While that punctuates how help-desk outsourcing has grown, help-desk service ...

The PC helpdesk is the interactive interface between the IT department and your business. Mark Wheeler looks at the challenges involved in outsourcing the helpdesk. Calling the PC helpdesk to report a ...

ALBANY — Less than a year after it started, the state Office for Information Technology Services is backing away from the outsourcing of its help desk, and will be once again have state workers assume ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

BTON Financial has hired Charles Phan as chief technology officer (CTO) and Caroline Holmes as head of business development to meet the demand for its outsourced dealing desk. Phan and Holmes will ...