Proactive support is anticipating and fulfilling your customer’s needs before they even have to ask. It would be like going to a friend’s house after a long, hot walk, and them opening the door for ...

Ascendant Technologies reports frequent IT issues demand proactive support. Managed IT services enhance security and ...

Businesses no longer wait for problems to grow unmanageable. Instead, they focus on preventing issues before they arise. Reactive IT management often results in downtime, lost productivity, and ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized service, and dedicated moments. All of this is becoming possible ...

AI agent resolves issues before they escalate by combining omnichannel continuity, proactive intelligence and contextual memory SAN MATEO, Calif., April 30, 2025 /PRNewswire/ -- Sendbird Inc., the AI ...

Many executive leaders have regarded IT as a cost center for so long that seeing the strategic business value of proactive IT may take a mind shift. The Fast Company Executive Board is a private, ...

The ups and downs of the last few years have been a lesson on the importance of contingency planning across all industries, particularly legal. Businesses have had to pivot and rethink staffing to ...

While it may seem like a no-brainer, it’s important not to lose sight of the fact that communications should be carefully planned and thought out. As a marketer, it’s important to think about what ...

Many South African businesses still rely on what’s known as a break-fix IT model – a reactive approach where support is only called in once something stops working. According to Frank Mullen, CEO of ...