Ice machines are very time consuming to clean, service, and repair, which leaves the tech having to know and have a good understanding of what is going on with the machine and being able to recognize ...

One of the hottest topics in the world of customer service and the customer experience is self-service. Some might think companies are taking the easy way out by creating self-service solutions that ...

The odds of getting your washing machine repaired right the first time aren’t great. Only 61 percent of all repairs were done correctly on the first attempt, according to a Consumer Reports’ survey.

Original equipment manufacturers (OEMs) are no strangers to boom or bust sales cycles. Traditionally, they’re either ramping up production to meet demand or seeking ways to slash costs when sales are ...