In March of this year, I spoke with Valve business development authority Erik Johnson about Steam’s dubious reputation for customer support. He did not disagree with general sentiment: Valve badly ...

With regular sales on its entire library of games and huge widespread platform for communities and gamers, Steam is seen as the leading ecosystem for PC gaming. But the trade-off lies in Steam's ...

While Steam has grown to one of the largest digital games platform and storefront, the customer service has been pretty dismal. Earlier this year, Valve received an F from the BBB (Better Business ...

In a latest interview with video games news website Kotaku, Valve business development authority Erik Johnson talked about the terrible customer service of Steam and what Valve is doing to improve it.

There are several ways to contact Steam support if you need help with your account, or even the app itself. You can contact Steam support through the app, via a web ...

At the start of 2015, Valve told me Steam’s crappy customer service would be a big focus for them this year. It’s still terrible. Here’s what happened. During a recent interview with Valve business ...

Steam has a pretty poor reputation for customer support, and Valve wants to do something about it. The Steam community is full of horror stories of poor experiences with customer support - the ...

It may be an immensely popular platform, but Steam's terrible customer service is the stuff of legend. It's something Valve has acknowledged in the past, and says it is constantly looking at ways to ...

Normally when you have a problem on Valve's massive digital game distribution platform, Steam,you take it up with Steam Support. That's exactly what one Steam customer did, but after a week with no ...

In brief: Are you among the few people still using Windows 7, 8, or 8.1 and playing games via Steam? If so, you might want to upgrade to a newer version of Microsoft's OS before January 1, 2024, as ...