Japanese telecommunications giant SoftBank recently announced that it has been developing "emotion-canceling" technology powered by AI that will alter the voices of angry customers to sound calmer ...

Working at a call center can be a stressful job. For eight hours (or more!) a day, you talk with customers who have problems—and oftentimes those frustrations boil over. That can take a toll on the ...

WTF?! If you're a call center agent whose mother's virtue has been called into question by a customer for the third time today, you've still got eight hours left of your shift, and your boss has just ...