Nutshell reports small businesses can successfully implement CRM systems with a user-friendly approach, strategic planning, ...

Certification programs for administrators and developers go back to the days when the mainframe was young, so it’s not surprising to see these courses and tests showing up for CRM systems now. It’s a ...

Once you find the ideal customer relationship management (CRM) tool, training is essential. In fact, the way you train your team to use the platform can make or break your experience. By being patient ...

Offered through VUE testing centers, the new certifications include examinations for specialists in both design and implementation of multimedia contact centers, proactive contact solutions and ...

Dealertrack Technologies announced this week that its customer relationship management tool’s interface has received certification from Reynolds and Reynolds. The system, Dealertrack CRM, received ...

The best CRM software is generalized sales tools that allow businesses of all sizes to manage and track customer interactions and streamline processes. The software offers a mix of core and advanced ...