A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...

IT staff plays a crucial role in keeping organizations running optimally. Support ticketing software aids your IT team in helping your organization while being as productive as possible. The longer a ...

Open-source software tools continue to increase in popularity because of the multiple advantages they provide including lower upfront software and hardware costs, lower total-cost-of-ownership, lack ...

Open-source software had a very good 2009, and all indications are 2010 is on track to be even better. Enterprises turned to open source to shave money in the economic downturn and are staying with it ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Open-source software powers the majority of today’s businesses. An estimated 70% to 90% of ...

Open-source software is thriving in systems management and business overall, according to a new survey conducted by a software developer. Dave Rosenberg has more than 15 years of technology and ...