Unlike traditional outsourced contact centers, we prioritize aligning your investment directly with business outcomes. Our pay-for-performance model ensures that experts are compensated …

The Directly platform is a powerful combination of AI, machine learning and predictive technology that delivers remarkable customer experiences.

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At Directly, we offer an environment where we celebrate each team member and learn from one another. We are focused on hiring, developing, and retaining the most talented individuals by …

Whether you have a specific initiative or are looking to improve your overall support organization, we can help.

With Directly, our community experts will review incoming customer conversations and refine intent classification, identify new intents ripe for automation, and provide automation and …

Directly was designed and built on a foundation of privacy and security. From our inception, we’ve made technology, policy and business decisions that strengthen privacy and security and …

If you wish to transmit your personnel data directly from one data controller to another data controller, the same will be processed, wherever it is technically feasible.

Directly OnDemand is here to help. We’ll monitor the messaging channel to automate common questions, engage on-demand experts to provide live assistance, and only escalate to agents …

Here at Directly, we think of this action as simply rerouting the ticket to the correct place for the customer to get the best answer. First we route tickets to the best experts, then it either gets …